FAQ

You've got questions, we've got answers. If you have any questions or requirements that are not covered below, please Contact Us.

Welwyn FAQs

Is there parking onsite?

Yes! There is a multistorey car park at Campus West. Prices are available on the Welwyn Hatfield Council website here.

When are you open?

Every day, 10am - 9:30pm (last game slot at 8:30pm)

Are you wheelchair accessible?

Our escape rooms are all accessible via lift, but this cannot be used in the event of a fire. In order to take part in any of our escape rooms, you must be able to evacuate via the stairs in the event of an emergency. Our rooms themselves are all wheelchair accessible, although some individual puzzles may be inaccessible to players with mobility issues due to being located in crawl spaces or above head height. If you have any questions or are in any doubt, please call us to discuss your requirements, as we will always do our best to accommodate you!

What are the age limitations?

Children of any age are welcome as long as they are accompanied by an adult. Children aged 10 and under must have an adult in the room with them while they play, while children aged over 10 may take part in the experience by themselves, so long as there is an adult present on site. There is no upper age limit!

Will we be put in a group with other people?

No, all bookings at Pier Pressure are ‘private’ bookings, so it will always just be your team against the clock. ‘Otto’s Oddities’ allows two separate teams to play at once, so you may be briefed along with another team, but rest assured that your game itself will always be completely private.

General FAQs

How long does the experience last?
The games themselves last an hour, but we always recommend to allow 80-90 minutes from the time you arrive to the time you leave again. This extra time is an allowance for bathroom use, briefings and game storylines before the game starts. Plus photos, debriefs and probably more loo breaks afterwards!
Is it scary?

No. Some escape room brands do like to use horror themes in their rooms but we don’t. All of our rooms are 100% fright free.

Do I need to be physically fit?

No. There are no elements in our rooms that require any kind of physicality. This is more about brain fitness and dexterity, than physical fitness.

Can we squeeze more people into the room than your max limit?
Sadly the max limit is there for a reason and it would either be unsafe or unfun to put any more people in. If you’re a bigger group you can book multiple rooms and split into teams.
What happens if we don’t complete the game in 60 minutes?
Don’t worry, even if you don’t complete the game in 60 minutes, your host will let you back out of the room.
Can I book if I am pregnant?
Yes you can, most of our rooms have a chair of some kind that you can rest on and you can always step outside for a breather if you need to.
When should we arrive?
Please arrive at the time you’ve booked for. If you arrive late, we may not be able to give you the full 60 minutes if we have other groups booked after you. Arriving early will often mean you need to wait while our team make the room ready for you.
Is it safe for someone with claustrophobia?
Yes, perfectly safe. None of our rooms are actually locked so you are free to step outside the room at any time if you need some air or a change of scenery. You won’t be stuck in any small spaces, none of our rooms are smaller than an average sized bedroom.